Faq
Frequently Asked Questions
Orders & Payment
How can I place an order?
Simply browse our selection of keyboards, headphones, and mice, add your desired items to the cart, and proceed to checkout. You will be guided through the payment process step by step.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.
Can I modify or cancel my order after placing it?
Orders are processed quickly. If you need to make changes, please email us at [email protected] as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
Shipping & Delivery
What are the shipping options and costs?
We offer standard and expedited shipping. Shipping costs are calculated at checkout based on your location and the weight of your items. Free standard shipping is available on orders over $50.
How long does delivery take?
Standard shipping typically takes 5–10 business days within the continental US. Expedited shipping takes 2–4 business days. International orders may take 10–20 business days depending on customs.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused and unopened items in their original packaging. To initiate a return, please email [email protected] with your order number and reason for return.
How will I receive my refund?
Refunds are processed to the original payment method within 5–10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.
What if my item arrives damaged or defective?
If your product arrives damaged or defective, please contact us immediately at [email protected] with photos of the issue. We will arrange a replacement or full refund, including return shipping costs.
Product Support
Do your keyboards, headphones, and mice come with a warranty?
Yes, all SuvaFlow products are covered by a 1-year limited warranty against manufacturing defects. For warranty claims, please email [email protected] with your order details.
How do I find product specifications or user manuals?
Product specifications are listed on each product page. If you need a user manual, please email [email protected] and we will provide it promptly.
Contact & Support
How can I get help if my question isn't listed here?
For any further inquiries, please email our support team at [email protected]. We aim to respond within 24 hours on business days.